Build the technical picture.
Capture unit details, fault behaviour, urgency and logistics in one structured request.
01 / IMPACT SIGNAL
Not every failure
hits the same.
The intake captures business impact without inventing a turnaround promise. Urgency informs triage; assessment still determines the work.
How hard has this failure hit?
A failed spare unit and a failed production-critical unit need different context. Give the repair desk the signal before the equipment arrives.
High impact
Spare capacityOperation affected
02 / RECOVERY LANE
Four gates.
Zero guesswork.
Make custody explicit.
Courier may be facilitated. PowerBench responsibility starts at formal facility acceptance.
Control the spend.
Assessment is capped. Repair waits for a recorded instruction to proceed.
Close with evidence.
Working-video evidence where practical, full payment, then collection or return delivery.
Signal
the fault.
Start with what you know. The guided intake creates a durable PB reference and routes the job to the Durban repair desk.
Quick intake preview · 01 / 05
What best describes the unit’s current state?
No AC output✓
Intermittent shutdown
Visible fault code
Not sure yet
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